Levy Library Issue/Feedback

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The Levy Library Feedback Form

What would you like to do? *

Report an access issue or error with a catalog record Username / Password help Provide General Feedback

Report an Access Issue or Error

What is the issue?*

Asking for a login or payment to view article Broken link Catalog information is incorrect Host needed error message Missing article, chapter, issue, or title

Other: Other Value

Where were you at when this problem occurred? *

Off-site (i.e. home or personal office) Mount Sinai Hospital / Icahn School of Medicine Mount Sinai Beth Israel / Downtown Mount Sinai Brooklyn Mount Sinai Morningside Mount Sinai West Mount Sinai Queens New York Eye and Ear Brooklyn Hospital Center Bronx Lebanon Hospital Center

Other: Other Value

What is your connection status? *

VPN Tunnel is connected and remoting into the office computer VPN Tunnel is connected only Working from a device on campus and connected to a secured netowrk No VPN or secured network connection

Enter the name of article, book, journal or resource you are trying to access:*

Copy and paste the URL of the article, book, journal or resource you are trying to access:*

Describe your problem here. If there is an error message please include what it says or add a screenshot in the next section: *

Screenshots of the issue help us better understand what is happening - OPTIONAL

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Patron Status:*

Patron Primary Affiliation or Location:*

Name:*

First Name*

Last Name*

Email (Please enter your Mount Sinai Email Address)*

Would like the library to follow up with you on your iinquiry?*

Yes No

Username / Password Help

Work / School Location *

ISMMS/MSH Mount Sinai Beth Israel / Downtown Mount Sinai Brooklyn Mount Sinai Morningside Mount Sinai South Nassau Mount Sinai Queens Mount Sinai West NYEE Philips School of Nursing at Mount Sinai Beth Israel (PSoN) NYC Health + Elmhurst Hospital NYC Health + Brooklyn Hospital Center NYC Health + Queens Hospital Center Bronx Lebanon Hospital Center Valley Hospital

Other: Other Value

Did you contact the IT help desk to confirm if your username and password is still active and has not expired?*

Yes No Click here if you are from Bronx Lebanon, Brooklyn Hospital Center, Central Valley or have another type of affiliation with an organization not listed

Mount Sinai employs a single system sign on (SSO) application that is used to access multiple platforms just by signing in with your Mount Sinai credentials. This includes access to resources from the Levy Library.

If you are having an issue with your Mount Sinai credentials and are unable to get access to the library resources, we recommend that you first contact the IT help desk associated with your location to address the issue. The Library team is unable to provide any support with expired or locked credentials.

Contact Information:

The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357
The Icahn School of Medicine at Mount Sinai: 212-241-7091 or ASCIT@mssm.edu
Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai Morningside and Mount Sinai West: 212-523-6486

You can also reset your password through the self-service reset page at: https://passwordreset.mountsinai.org/pmuser/

Would you still like to submit your issue to the Library?*

Yes No

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If you have other library-related questions, please contact Ask A Librarian

What is your connection status?*

VPN Tunnel is connected and remoting into the office computer VPN Tunnel is connected only Working from a device on a campus location connected to the MSHS secured netowrk No VPN or secured MSHS network connection

Enter the details of your password issue below:

If available, paste the URL of the page you are trying to log into:

Provide the details about what is happening when you try to log in. If there is an error message, please enter it below:*

Name*

First Name*

Last Name*

Email Address (Mount Sinai/ISMMS email is required)*

Network ID*

Provide General Feedback

We appreciate constructive feedback so we can create actionable steps to improve your experience.

Please share your general feedback here:

Would you like a follow up? *

Yes No

Name (Optional)

First Name

Last Name

Email Address (Optional)